Returns & Refunds

We want you to feel confident when shopping with JT Morolux.

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

• Items must be unused, undamaged, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Certain clearance or final‑sale items may not be eligible for return.

How to Start a Return

To initiate a return, please contact us at support@jtmorolux.us.
Our support team will respond within 24 business hours with return instructions.
Please do not send items back without prior authorization.
The return shipping address will be provided once your request is approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In those cases, we will cover the return shipping expenses or provide a prepaid label.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 3–5 business days. Processing time may vary depending on your payment provider. We value your satisfaction and will do our best to make the process smooth and hassle‑free.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will arrange a replacement or refund at no additional cost.

Policy Transparency

JT Morolux and M Right LLC operate in accordance with U.S. consumer protection and e‑commerce laws to ensure a fair and transparent shopping experience.